What happens to a guest if I have to cancel?
If your plans change and you have to cancel a guest's reservation, your guest will be notified immediately via email and sent rebooking options similar to your listing.
You won't receive a payout for the canceled reservation, and your guest will be given the opportunity to request a full refund or get help booking a new place.
Because cancellations disrupt guests' plans and impact confidence in the Airbnb community, we apply additional penalties to host cancellations regardless of which option your guest chooses.
- HostBecause cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella…
- HostFind details of the coverage for COVID-19 under our extenuating circumstances policy.
- HostAirCover for Hosts is top-to-bottom protection for Airbnb Hosts.