Get help or contact Airbnb

Whether you’re a Host or guest, find help before, during, or after a stay.

Contact your Host or guest

Sending a message is usually the quickest and easiest way to resolve an issue with your listing or reservation. Or you could try calling them.

Explore the Help Center

Visit the Help Center to find answers to common questions, including information about:

• Refunds
• Reviews
• Payments
• Cancellations

Visit the Resolution Center

If you need to securely send or request money for something that wasn’t included in a listing, visit the Resolution Center. We can also get involved if you need help working out the details with your Host or guest.

Contact Airbnb

Need a little more help? Contact us by phone, email, or chat.