What should I do if bad weather affects the experience I’m hosting?
We take safety seriously. If upcoming weather conditions may be unsafe for guests, you may cancel the experience without penalty. Read the Experience Host Cancellation Policy for more info.
If you’ve already started the experience and weather conditions make it unsafe to continue, we strongly encourage you to end the experience for the safety of your guests. Refunds can be handled afterwards by contacting us.
- Experience HostYou can cancel an instance of your Experience from your calendar. Your guests will receive a notification and a full refund. Penalties may a…
- GuestRefund requests of any amount should be handled through our Resolution Center.
- Do you need a refund? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund th…