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How-to
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How do I add check-in and checkout instructions to my listing?

You can add or update the check-in and checkout instructions for your listing in your arrival editor in your list of listings. Guests will see the check-in method you've selected (such as smart lock, keypad, or lock box) but they won't see the detailed check-in instructions until 48 hours before check-in., The checkout instructions will be available to guests prior to booking.

Add check-in instructions

To add check-in instructions to your listing:

  1. Go to Listings and select the listing you want to edit
  2. Under Arrival guide in listing Editor, select Check-in method
  3. Select the option that suits you best, add additional instructions, and click Save

Note: Self check-in may not be available in all countries.

Check-in method options

Options available for check-in methods include:

  • Smart lock: Guests will use a code or app to open a wifi-connected lock.
  • Keypad: Guests will use a code you provide to open an electronic lock.
  • Lockbox: Guests will use a code you provide to open a small safe that has a key inside.
  • Building staff: Someone will be available 24 hours a day to let guests in.
  • In-person greeting: Guests will meet you or a Co-Host to pick up keys.
  • Other: Guests will use a different method not listed here.

Add checkout instructions

To add checkout instructions to your listing:

  1. Go to Listings and select the listing you want to edit
  2. Under Arrival guide, select Checkout instructions, and click Add instruction
  3. Select the option that suits you best and click Save

Checkout instructions options

Options available for checkout instructions include:

  • Return keys: Ask guests to return the keys
  • Lock up: Ask guests to lock the entrance door or close the windows
  • Turn things off: Ask guests to turn things off
  • Throw trash away: Ask guests to throw the trash in the bin
  • Put dirty dishes in the sink: Ask guests to put dirty dishes in the sink
  • Additional requests: Any additional checkout instruction not listed above
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