How-to
•
Host
How do I add check-in and checkout instructions to my listing?
How do I add check-in and checkout instructions to my listing?
You can add or update the check-in and checkout instructions for your listing in your arrival editor in your list of listings. Guests will see the check-in method you've selected (such as smart lock, keypad, or lock box) but they won't see the detailed check-in instructions until 48 hours before check-in., The checkout instructions will be available to guests prior to booking.
Add check-in instructions
To add check-in instructions to your listing:
- Go to Listings and select the listing you want to edit
- Under Arrival guide in listing Editor, select Check-in method
- Select the option that suits you best, add additional instructions, and click Save
- Tap Profile
and then tap Switch to hosting
- Tap Menu, then Listings
and tap the listing card you want to edit
- Under Arrival guide in listing Editor, select Check-in method
- Select the option that suits you best, add additional instructions, and tap Save
- Tap Profile
and then tap Switch to hosting
- Tap Menu, then Listings
and tap the listing card you want to edit
- Under Arrival guide in listing Editor, select Check-in method
- Select the option that suits you best, add additional instructions, and tap Save
- Go to Listings and tap the listing card you want to edit
- Under Arrival guide in listing Editor, select Check-in method
- Select the option that suits you best, add additional instructions, and click Save
Note: Self check-in may not be available in all countries.
Check-in method options
Options available for check-in methods include:
- Smart lock: Guests will use a code or app to open a wifi-connected lock.
- Keypad: Guests will use a code you provide to open an electronic lock.
- Lockbox: Guests will use a code you provide to open a small safe that has a key inside.
- Building staff: Someone will be available 24 hours a day to let guests in.
- In-person greeting: Guests will meet you or a Co-Host to pick up keys.
- Other: Guests will use a different method not listed here.
Add checkout instructions
To add checkout instructions to your listing:
- Go to Listings and select the listing you want to edit
- Under Arrival guide, select Checkout instructions, and click Add instruction
- Select the option that suits you best and click Save
- Tap Profile
and then tap Switch to hosting
- Tap Menu, then Listings
and tap the listing you want to edit
- Under Info for guests, select Checkout instructions, and tap Add instruction
- Select the option that suits you best and tap Save
- Tap Profile
and then tap Switch to hosting
- Tap Menu, then Listings
and tap the listing you want to edit
- Under Info for guests, select Checkout instructions, and tap Add instruction
- Select the option that suits you best and tap Save
- Go to Listings and tap the listing you want to edit
- Under Arrival guide, select Checkout instructions, and click Add instruction
- Select the option that suits you best and tap Save
Checkout instructions options
Options available for checkout instructions include:
- Return keys: Ask guests to return the keys
- Lock up: Ask guests to lock the entrance door or close the windows
- Turn things off: Ask guests to turn things off
- Throw trash away: Ask guests to throw the trash in the bin
- Put dirty dishes in the sink: Ask guests to put dirty dishes in the sink
- Additional requests: Any additional checkout instruction not listed above
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