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Legal terms

Money Transmission License Disclosures

Jurisdiction License Number Regulatory Agency
Alabama SC536 Alabama Securities Commission
Alaska AK-MT-10107 Alaska Department of Commerce, Community, and Economic Development
Arizona MT 0934013 Arizona State Banking Department
Arkansas 108156 Arkansas Securities Department
California 2508 California Department of Business Oversight
Colorado 500270 Colorado Office of the State Bank Commissioner
Connecticut MT-1177237 Connecticut Department of Banking
Delaware 020927 Delaware Office of the State Bank Commissioner
District of Columbia MTR1177237 District of Columbia Department of Consumer and Regulatory Affairs
Florida FT230000126 Florida Office of the Controller
Georgia 47831 Department of Banking and Finance
Hawaii HIMT120 Department of Banking and Finance
Idaho MTL-185 Idaho Department of Finance
Illinois MT.0000294 Illinois Department of Financial Institutions
Indiana 29831 Indiana Department of Financial Institutions
Iowa 22015-0143 Iowa Division of Banking
Kansas MT.0000104 Office of the State Bank Commissioner
Kentucky SC349287 Office of Financial Institutions
Louisiana N/A Louisiana Office of Financial Institutions
Maine N/A Maine Office of Consumer and Credit Regulation
Maryland 12-1177237 Maryland Commissioner of Financial Regulation
Michigan MT 0019333 Michigan Office of Financial and Insurance Regulation
Minnesota MN-MT-1177237 Minnesota Department of Commerce
Mississippi 002850 Department of Banking and Consumer Finance
Missouri MO-16-7874 Missouri Division of Finance
Nebraska 1177237 Nebraska Department of Banking and Finance
Nevada MT11064 Department of Business and Industry
New Hampshire 20777-MT New Hampshire Banking Department
New Jersey L068627 New Jersey Department of Banking and Insurance
New Mexico N/A New Mexico Department of Financial Institutions
New York MT 104069 New York Department of Financial Services
North Carolina 161508 North Carolina Banking Commission
North Dakota MT102968 North Dakota Department of Financial Institutions
Ohio OHMT 105 Ohio Department of Commerce
Oklahoma OKDOB001 Oklahoma Banking Department
Oregon MTX-30165 Oregon Department of Insurance and Finance
Pennsylvania 57156 Pennsylvania Department of Banking
Puerto Rico TM-065 Puerto Rico Bureau of Financial Institutions
Rhode Island 20173369MT Rhode Island Division of Banking
South Carolina N/A South Carolina Money Services Division
South Dakota MT.2105 South Dakota Division of Banking
Tennessee 1177237 Department of Financial Institutions
Texas 3128 Texas Department of Banking
US Virgin Islands MT-25 U.S. Virgin Islands Division of Banking and Insurance
Utah 130 Utah Department of Financial Institutions
Vermont 100-093 Vermont Department of Banking, Insurance, Securities and Health Care Administration
Virginia MO-300 Virginia Bureau of Financial Institutions
Washington 550-MT-90848 Washington Department of Financial Institutions
West Virginia WVMT-1177237 West Virginia Division of Banking
Wyoming 7223 Wyoming Department of Audit - Division of Banking


Alaska Department of Commerce, Community, and Economic Development

For Alaska Residents Only:
If your issue is unresolved by Airbnb Payments, Inc., +1 (844) 234-2500, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here:

Submit formal complaint form with supporting documents: Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at or call Nine Zero Seven Four Six Five Two Five Two One.


California Department of Business Oversight

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at, or by mail at:

Department of Business Oversight
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814


Colorado Division of Banking


Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.


Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
Division of Finance
200 E. Gaines Street
Tallahassee, FL 32399-0376

Toll-Free Number: 1-800-848-3792


Illinois Department of Financial and Professional Regulation

For complaints directly to the Illinois Division of Financial Institutions, please send correspondence to:

Illinois Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Toll-Free Number: 1-888-473-4858


Maryland State Bank Commissioner

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Airbnb Payments, Inc. (License # 1177237, NMLS # 1177237), at:

500 North Calvert Street, Suite 402
Baltimore, MD 2120

Toll-Free Number: 1-888-784-0136

New York

New York Department of Financial Services

Airbnb Payments, Inc. is licensed and regulated as a Money Transmitter by the New York Department of Financial Services.

After first contacting Airbnb Payments, Inc., if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Toll-Free Number: 1-877-226-5697


Texas Department of Banking

After first contacting Airbnb Payments, Inc., if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

Toll-Free Number: 1-877-276-5554


Washington State Department of Financial Institutions

Please be aware that fraudulent transactions may result in the loss of your money with no recourse.

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