Do I have to refund my guests when they make a complaint?
Our Rebooking and Refund Policy and basic requirements for hosts help protect guests from things like last-minute host cancellations, lock-outs, and listings that are misrepresented, unsanitary, or lacking in promised amenities or other items. If you don’t meet one or more of these basic requirements, Airbnb may require you to refund a guest.
- HostAn adjustment is an amount of money a host owes as a result of a cancellation, reservation change, or violation of our Guest Refund Policy.
- Here's what you need to know about Airbnb’s internal complaint handling process.
- In case you need it, here's our Host Guarantee Terms and Conditions (Archive).