Troubleshooting
Troubleshooting
Communicating with your Host
- How-to
Contacting Hosts
If you want to find out more about a listing, Host, or experience before booking, you can message the host on Airbnb. - How-to
If your Host is not responding
Once you have a confirmed reservation, you’ll find the Host’s email and phone number in the message thread for your trip. - How-to
Getting charged for damage
If you, someone you invite, or a pet are responsible for damage during a stay, let your Host know right away. - How-to
How to read and send messages
You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or…
Itinerary and reservation help
- How-to
Finding your reservation
You can find your reservation details in your Trips. - How-to
Finding the booking confirmation for an Experience
You can find the booking confirmation in your Trips, plus we'll send you an email confirmation after you book your Experience. - How-to
If you can’t find the place you booked on the site
If you have a confirmed reservation with the Host, your reservation is active, even if the Host turns off the listing to hide it from search… - How-to
Multiple reservations under one trip
If you have a reservation ending and another one starting within 4 days, and the locations are fairly close to each other, we bundle them un… - How-to
Adding business travel details to a trip
You can add or remove work travel info to your itinerary in the business notes section of your reservation. - How-to
Add or remove guests to your reservation
You can add or remove guests from your itinerary up until the start of your reservation. Go to your trip details to make these changes. - How-to
Adding full names of all guests to a reservation
It can be helpful to add full names to your reservation in case you need to print out your itinerary for a travel visa. - How-to
Helpful tips for traveling to Cuba
Get helpful info for your stay in Cuba, including enrolling in the STEP program and emergency numbers.
Post-trip help
- How-to
How the Resolution Center helps you
The Resolution Center lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in rea… - How-to
After your trip: Handling disagreements
If your disagreement is money-related, you can use our Resolution Center to request or send money for things related to your Airbnb trip. - How-to
What should I do if I forgot something at a place I stayed?
Message your host directly for help. You can send your host money through our Resolution Center to cover any shipping costs.