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How Airbnb works

Contact info and feedback

  • How-to

    Get help or contact Airbnb Support

    Most Hosts and guests are able to quickly resolve issues on their own. Explore ways to get the help you need before, during, or after a trip.
  • How-to

    Share your feedback about Airbnb

    Use our form to give feedback about how an Airbnb feature works or to report a bug.
  • How-to

    Contacting Airbnb.org support

    A dedicated support team is available to all Hosts, guests, and nonprofit partners for issues and questions related to Airbnb.org reservations.
  • How-to

    Contact HotelTonight

    For any questions related to HotelTonight reservations, contact the specialized support team, available 24/7.

The basics

  • How-to

    About Airbnb: What it is and how it works

    You can host anything, anywhere, so guests can enjoy everything, everywhere.
  • How-to

    About Superhosts

    Superhost listings include a badge, which Hosts earn by meeting certain criteria that exemplifies what it means to be a Host.
  • How-to

    About Airbnb for Work

    Book and manage work trips for your employees, and use our tools to help manage business travel.
  • How-to

    Creating new Experiences

    Experiences are activities designed and led by inspiring locals. Hosts show off their city, craft, cause, or culture in a way that goes beyond a typical tour.
  • How-to

    About Online Experiences

    Online Experiences are live, not pre-recorded, with an engaging Host who offers interactivity and connection with their guests.
  • How-to

    The Airbnb Community Center

    Hosts can connect with each other, share stories, get advice, and keep current about Airbnb news and policies.
  • How-to

    About Airbnb.org

    Airbnb.org is an independent, publicly-supported nonprofit organization that partners with nonprofits to provide people with emergency housing in times of crisis.
  • How-to

    About Airbnb Adventures

    Adventures are small-group, multi-day trips to off-the-beaten-path places that are led by local experts.
  • How-to

    Our Living Wage Pledge

    US hosts who agree to pay their cleaners fairly can commit to Airbnb's Living Wage Pledge.