Cancellations
Cancellations
- How-to
If your guest cancels
If your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so you can host other guests. - How-to
How a Host cancels a booking
You can cancel a reservation as a Host, but if the check-in time is within 24 hours, the option to cancel online may not be available. - Community policy
Host Cancellation Policy
Because cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella… - How-to
What happens to a guest if I have to cancel?
Your guest will be notified immediately via email and sent rebooking options similar to your listing. - How-to
How do I restore a canceled reservation for a guest?
If you want to restore a canceled reservation, you’ll need to contact the guest to have them make a new reservation. - How-to
Canceling a reservation as a Host without adverse consequences
If a Host has to cancel for a valid reason, we’ll work with them and help their guests find another place to stay, without the Host incurrin… - How-to
What does it mean to enforce or waive my cancellation policy?
If your guest changes a monthly stay with less than 30 days notice, you have the option to either enforce or waive your cancellation policy. - How-to
How to change your cancellation policy
it’s easy to change your cancellation policy once you decide on one that works for you. - Community policy
Extenuating Circumstances Policy
Find details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il… - Community policy
Extenuating Circumstances Policy and the coronavirus (COVID-19)
Find details of the coverage for COVID-19 under our extenuating circumstances policy. - Rules
Cancellation policy in Germany
If you’re a host in Germany, you should review your local laws and confirm that your cancellation policy is in compliance. - How-to
Why your cancellation policy was overridden
Your cancellation policy may be overridden in certain situations. In these cases, the guest may be given a full refund in accordance with ou…