Help with a reservation
Help with a reservation
If you need to cancel a reservation (it’s OK, things happen!), update a reservation, or understand how payments work, you’ve come to the right place. These articles will help you navigate any cancellations or alterations, and explain what happens when changes are made.
- How-to
Canceling your reservation for a stay
You can go to your trips to cancel or make changes to your reservation. - How-to
Cancel your Experience reservation
Once you go through the cancellation process, you’ll be able to review the refund amount before you finalize the change. - How-to
Canceling a trip due to extenuating circumstances
Find details about requirements and how to take the next steps. - How-to
Changing a reservation before your trip
Submit a change request to your Host if you’d like to change your reservation. - How-to
Payment methods accepted
We support different payment methods depending on the country your payment account is located in. - How-to
When you’ll pay for your reservation
Timing differs by the type of booking you’re making and the location of the stay. - How-to
Find your reservation info
You can find your reservation details, like your confirmation code, in your Messages or in your Trips.