How Airbnb protects Hosts

Host with confidence with our policies and protections.
By Airbnb on Feb 4, 2020
4 min read
Updated Jul 10, 2024

We’re here to support you while you host. As long as you use Airbnb for communication, booking, and payment, you’re protected by our policies and services.

AirCover for Hosts

AirCover for Hosts is top-to-bottom protection for every Host on Airbnb. It includes $1 million USD in Host liability insurance. It also includes $3 million USD in Host damage protection, with coverage for art, valuables, cars, boats, other motor vehicles and watercraft you park or store at your property, and more.

AirCover for Hosts provides pre-trip safeguards to help ensure booking guests are who they say they are with guest identity verification. We perform background checks on booking guests when permitted by law, and check if booking guests are on certain watchlists or sanctions lists. Our proprietary reservation screening technology also helps reduce the chance of disruptive parties and property damage.

Airbnb Support

Airbnb is available to support you 24 hours a day, seven days a week, in 46 languages.

  • Phone and online support: For urgent issues, call us. For non-urgent issues, like updating your calendar or adjusting your pricing, send us a message.
  • Dedicated Superhost support: Superhosts automatically connect with an expert Airbnb Support staff member whenever they contact Airbnb.
  • 24-hour safety line: If you ever feel unsafe, our app provides one-tap access to specially-trained safety agents, day or night.

Ground rules for guests

Airbnb requires all guests to follow ground rules for guests. They must treat your space with respect, follow your house rules, communicate promptly if issues arise, and leave your home in a state that doesn’t require excessive cleaning. Every guest who books agrees to these ground rules before making a reservation. 

If a guest doesn’t follow ground rules, you can report it by contacting Airbnb Support or giving the guest a low rating for cleanliness or house rules during the reviews process. Guests who repeatedly break standard house rules could be suspended or removed from Airbnb if the issues persist.

House rules are enforceable under ground rules, and allow you to set expectations with guests that are specific to your place. You can choose from our list of standard house rules regarding:

  • Pets
  • Events
  • Smoking, vaping, and e-cigarettes
  • Quiet hours
  • Check-in and checkout times
  • Maximum number of guests
  • Commercial photography and filming

If you have special instructions that aren’t included in the standard house rules, you can write them under additional rules in your listing settings. For example, you might ask guests to close and lock all windows before they check out.

Reviews and profiles

Guest reviews and profiles help you get to know guests before their stay. Guests who book a reservation or join a trip are prompted to create a complete profile, with a photo and details about themselves. 

You can trust that guest reviews are based on real experiences since Hosts and guests can only review each other after a reservation is complete. You can also ask guests questions and set expectations at any point before they come to stay.

If you use Instant Book, you can choose to offer it only to guests who have completed at least one stay without incidents or low ratings. If you prefer manual booking requests, you can access guests’ profiles and reviews before accepting a reservation. 

You can always cancel a reservation you reasonably believe will lead to a party as long as you follow our Host Cancellation Policy. If you’re uncomfortable with a trip request, you can decline it as long as you follow our Nondiscrimination Policy.

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AirCover for Hosts’ Host damage protection, Host liability insurance, and Experiences liability insurance don’t cover Hosts who offer stays or Experiences in Japan, where Japan Host Insurance and Japan Experience Protection Insurance apply, or Hosts who offer stays through Airbnb Travel LLC. For Hosts who offer stays or Experiences in mainland China, the China Host Protection Plan applies. Keep in mind that all coverage limits are shown in USD.

Host liability insurance and Experiences liability insurance are underwritten by third-party insurers. If you’re hosting in the UK, the Host liability insurance and Experiences liability insurance policies are underwritten by Zurich Insurance Company Ltd., and arranged and concluded at no additional cost for UK Hosts by Airbnb UK Services Limited, an appointed representative of Aon UK Limited, which is authorized and regulated by the Financial Conduct Authority. Aon’s FCA register number is 310451. You can check this by visiting the Financial Services Register or contacting the FCA at 0800 111 6768. The Host liability and Experiences liability policies within AirCover for Hosts are regulated by the Financial Conduct Authority. The remaining products and services are not regulated products arranged by Airbnb UK Services Limited. FPAFF405LC

Host damage protection isn’t insurance and isn’t related to Host liability insurance. Under Host damage protection, you’re reimbursed for certain damages caused by guests to your home and belongings if the guest does not pay for those damages. For listings in Washington State, Airbnb’s contractual obligations under Host damage protection are covered by an insurance policy purchased by Airbnb. For Hosts whose country of residence or establishment is outside of Australia, these Host Damage Protection Terms apply. For Hosts whose country of residence or establishment is within Australia, Host damage protection is subject to the Host Damage Protection Terms for Australian Users.

Information contained in this article may have changed since publication.

Feb 4, 2020
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